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Are you really connected with your customers?

A unified Customer Data Hub is what it takes to build a relationship with customers and take competitive advantage of it all.

Your needs

  • Build complete customers data hub
  • Create richer customer profiles and segmentation
  • Apply deeper "voice of the customer" analytics with sentiments, opinions, needs and issues
  • Improve customer loyalty and satisfaction
  • Increase conversion rate
  • Reduce churn rate
  • Predict customer behavior and recommend actions
  • Capture main issues of the customer journey
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Our solution

 MANTRA Customer Intelligence

Create by MANTRA Platform™ an Holistic Customer Data Hub™ that harmonizes all un/semi/structured data available about customers within different enterprise systems and on the web.

Apply descriptive and predictive analytics by MANTRA Contextual Workflows™ and MANTRA Mashboards™ to get holistic customer views that provide deep and accurate insights on customer segmentation, journey, behavior, needs, issues, opinions, and sentiments.


How to use it

 SAaaS  Smart Analytics as a Service™

Make your Customer Analytics results actionable via MANTRA Mashboards and explore the stories that data can tell you.

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 Benefits 

  • Availability of Holistic Customer Data Hubs that harmonize all data available on customers and enable to analyze customers from many different points of view.
  • Reduction from months to days of the time needed to get actionable insights.
  • Reduction of customer churn rate due to the improved ability to react to issues that drive customer dissatisfaction.
  • Improved revenues due to better leads generation, customer segmentation, up-selling and cross-selling.
  • Improved ads campaign due to better segmentation and profiling.
  • Better customer satisfaction due to better and timely answer to customer issue arising from traditional and social CRM.

 

See it

Take a look at Customer Intelligence Workflow examples

Take a look at Customer Intelligence Mashboard examples